CASE STUDY: Patient-centered staffing

By Janet Boivin, BSN, RN

American Nurse Today (ANT) interviewed Ann Gantzer, PhD, RN, chief nursing officer (CNO) and vice president of patient services for Swedish American Hospital, about the organization’s successful transition to patient-centered staffing. Swedish American, a 323-bed hospital north of Chicago, Illinois, is a division of UW Health, an academic health system associated with the University of Wisconsin–Madison. (more…)

Patient-centered staffing as the path forward

By Karlene Kerfoot, PhD, RN, FAAN

Nurse leaders say staffing status quo is unsustainable.

Frontline nurses and healthcare leaders know the impact staffing and scheduling have on clinical outcomes, patient satisfaction, staff engagement, and financial and compliance outcomes. However, as technology, reimbursement structures, patient population, and nurse demographics have changed, the approach to staffing has remained relatively the same.

I recently asked leaders from three nursing professional organizations to share their thoughts on the future of staffing. I also interviewed leaders at two health systems to gain insights into their staffing models and how they are preparing for the future. (more…)

CNO/CFO Partnership Achieves Successful Patient-Centered Staffing

Patient-centered staffing isn’t a luxury — it’s essential to the financial health of an organization. In this fast-paced webinar, a chief nursing officer and chief financial officer describe how they worked with a cross-functional team to implement patient-centered staffing, which led to more than $3 million in workforce savings in 1 year. The two leaders will share how combining electronic tools with improved processes (including a central staffing office and better overtime management) not only saved money, but also boosted staff satisfaction.

Presented by American Nurse Today and API Healthcare

Featured Presenters:

Moderator: Lillee Gelinas, MSN, RN, CPPS, FAAN

Editor-in-Chief, American Nurse Today



Evelyn Olenick, DNP, RN, NEA-BC

Senior vice president, chief nursing officer Phoebe Putney Memorial Hospital Albany, GA



Brian Church, MBA, FACHE

Senior vice president, chief financial officer Phoebe Putney Memorial Hospital Albany, GA

Technology and new staffing model bolster workforce management

Software, front-line decision making, and culture change combine in a win for patients and staff.

An interview with Jessica Rivas, MSN, RN, CENP, NEA-BC, FACHE, vice president of operations at Memorial Hermann Cypress Hospital in Houston, Texas, and Emily Handwerk, vice president of infor­mation systems at Memorial Hermann Health System.

Coordinating appropriate nurse staffing across a large organization like Memorial Hermann Health System in Texas is a big job. The system includes 19 hospitals, and by 2016, staffing challenges were on the rise, with increases in overtime use and dependency on agency nurses. In addition, nurses were shifting from full-time and part-time positions to as-needed (prn) positions to take advantage of higher wages and fewer commitments.


CFO/CNO Partnership for Workforce Management Outcomes: Benefits of Acuity-based Staffing

Finance and nursing executives face many uncertainties in today’s healthcare environment, but one factor still under their control is the cost of labor. An investment in labor is an investment in quality, but like any other transaction, hospital leaders want the best return from their dollars. Acuity-based staffing is a valuable tool for maximizing those returns because it ensures the right staff are in the right place at the right time – essential goals as healthcare leaders face a worsening nursing shortage and continuing demands to do more with less.

In this fast-paced, one-hour webinar, a leading researcher will share the latest data related to the financial impact of acuity-based staffing. The panel will explain how a partnership between the two is effective in implementing acuity-based staffing so that it yields significant financial benefits for your organization. This is an ideal webinar for both CFOs and CNOs to attend. (more…)