Technology and new staffing model bolster workforce management

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Software, front-line decision making, and culture change combine in a win for patients and staff.

An interview with Jessica Rivas, MSN, RN, CENP, NEA-BC, FACHE, vice president of operations at Memorial Hermann Cypress Hospital in Houston, Texas, and Emily Handwerk, vice president of infor­mation systems at Memorial Hermann Health System.

Coordinating appropriate nurse staffing across a large organization like Memorial Hermann Health System in Texas is a big job. The system includes 19 hospitals, and by 2016, staffing challenges were on the rise, with increases in overtime use and dependency on agency nurses. In addition, nurses were shifting from full-time and part-time positions to as-needed (prn) positions to take advantage of higher wages and fewer commitments.